There are a few things to check to determine why you may not be receiving text messages.
- Log into your online dashboard, then click on “Call Handling Setup” then “Employee Setup” on the left.
- Click the pencil on the right hand side to edit the employee. You will want to confirm that the text number and carrier are correct. Then click the green “Save Changes” in the bottom right corner.
Once you've confirmed the text information is correct, go to “Call Handling Setup” on the left then select the call type that should be associated with the text notification. Once confirmed, click “Save Changes” in the bottom right corner.