Log into your online dashboard. Once logged in, you will want to make sure the employees on call are in the employee directory. You can add an employee at any time by clicking on “Employee Setup” then “Add Employee” Once you've confirmed the employee's and their contact information is there, click on “On-Call Setup” If you are simply needed to change the employee oncall, click the pencil to edit. If you are needing to create a new schedule, please click “+” to add a new schedule. Select the day or date range, the employee or employees to be added then “save changes” in the bottom right corner of the page.
Articles in this section
- How do I update my oncall schedule?
- How can I bring my number to VoiceNation?
- How can I see how many minutes I am at for the month? What's my current usage?
- How can agents leverage knowledge to help customers?
- How do I publish my content in other languages?
- How do I customize my Help Center?
- What are these sections and articles doing here?